Refund and Returns Policy

Introduction

At MyBike.lk, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, we offer a straightforward return and refund policy to ensure your peace of mind.

1. Returns

We accept returns within [number] days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns are accepted for all products except those that are specified as non-returnable or final sale items.

2. Return Process

To initiate a return, please contact our customer service team at info@mybike.lk to request a return authorization (RA) number. Once you receive your RA number, please package the item securely and include the RA number on the package. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

4. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact our customer service team to arrange for an exchange. Exchanges are subject to availability, and any price differences will be either refunded or charged accordingly.

5. Return Exceptions

Please note that certain items are not eligible for return or refund, including:

• Items that have been used, installed, or modified
• Customized or personalized items
• Clearance or final sale items

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect to process your claim efficiently.

7. Return Address

Please ship your return to the following address:
MyBike (Pvt) Ltd,
154,
Madapitithenna
Hanguranketha 20710
Sri Lanka

8. Contact Us

If you have any questions about our return and refund policy, please contact our customer service team at info@mybike.lk or 071-275 51 55. We are here to assist you with any concerns or inquiries you may have.

This Return and Refund Policy was last updated on 2024/03/12.